How do I make an exchange?
All exchanges will incur a flat rate postage fee. Please send your item in its original package with all tags send back to 18-2, Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia attached together with the order no for an exchange. We are not accept returns for undergarment, legging and body shaper due to health issues.
How much is the postage?
- For West Malaysia, if your order is over RM500, shipping is FREE. For orders below RM500 , a RM20 flat shipping rate will be charged.
- For East Malaysia, if your order is over RM700, shipping is FREE. For orders below RM700, a RM30 flat shipping rate will be charged.
- For international please refer http://www.poslaju.com.my/services/?id=7
What shall I do if the product I receive is faulty?
motherclub team are ensure that the product you receive is in perfect condition before shipping. However, if you receive an item that is in some way faulty, please notify by email and return shall be made within 3 days upon receipt.
How do I track the status of my order?
Clicking on the “My Account” button at the top right hand and then the “Order Tracking” button. You will see the latest update of your order status.
What should I do if I have forgotten my password?
Click on button”Forgot your password” when you are on the login page. Enter your email, then click “Submit”. A new password will be
sent to your email. Please change the password once you have logged in.
Tried to install the theme but i have a "style.css missing" issue!
Please, read the documentation. You are installing the wrong file. You have to upload the cheope.zip archive, not the zip you downloaded from themeforest! Be sure you are installing the right file in your wordpress site.
Does motherclub have any offline shops?
motherclub has 2 boutiques in Malaysia & have stocked by some of the leading departmental stores in Malaysia & Indonesia. Please refer to our store location http://www.maternitymalaysia.com/store-locations/.
I like the slider of the home #1 and the products of the home#7, can i mix the pages?
Sure. The home pages of our demo are just an example of what you can do using the sliders and the shortcodes availables in the theme. You can mix the elements and create your custom home page.
How can I pay for my order?
We accepts Paypal or bank transfer(MAYBANK & HSBC). But if you have a discount code please enter it in the field marked discount code in your cart.
I really like your demo. Can i import your xml file?
Yes, after the purchase you can access in our support forum and download the sample data of our demo. It’s an .gz file that you can easily import in the “Import” panel of your theme and in 5 minutes you will have the same content and options of our live preview in your wordpress installation. Quick and easy!
How to use my disscount coupon?
You will need to enter the code in the field marked discount code before you done your payment.
Do you provide free support to setup this theme?
Sure. After the purchase you can access to our suppor forum and open a new topic if you need help from our developers. In the forum you can also watch a lot of videotutorials and also download our sample data to make your site like our demo with just 2 clicks!
How to shop?
- You need to register and get your log in username . You will receive an email to active your account.
- Login your account than you can start your onlineshop.
- Start by clicking on the “Shop” menu. Then all you need to do is browse and select your items. Once you have completed your shopping adventure, click on “Shopping Cart” at the top right hand corner of the page and proceed to “Checkout“.
- After checkout you will receive a confirmation email with an order ID number.
This is the first question about the Boemia shop
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